Shipping & Exchanges
Every Worry Rings order is packed with care and shipped from Brisbane, Australia. Here you’ll find clear information about processing, tracking, delivery and size exchanges.
Choose a topic
Open the section that best matches what you need. Australian size exchanges can begin online; international exchanges are arranged by email.
Order confirmation and processing
After placing your order, you’ll receive a confirmation email at the address used during checkout. Please keep this email as your proof of purchase.
Once payment has been authorised and verified, orders are normally processed within 2–4 business days. We’ll contact you if an unexpected delay affects your order. Please allow additional processing time during launches, promotions and busy sale periods.
Tracking and delivery
When your order is dispatched, we’ll email you a tracking number. Use the link in that email or visit our Track My Order page to follow its journey.
If your tracking has not updated or you need help locating your parcel, email info@worryrings.com.au with your order number.
What happens if I choose the wrong ring size?
We understand that finding the perfect ring size can sometimes be tricky. If your ring doesn’t fit, you may request a size exchange within 30 days of delivery.
Rings must only have been tried on and must be unworn, undamaged and returned in their original, resalable condition. Exchange sizes are subject to availability.
Each eligible ring is entitled to one size exchange. You may return multiple eligible rings together in the same parcel, provided every ring is included in the exchange request.
We strongly recommend checking our Sizing Guide before ordering or confirming an exchange size.
Australian size exchanges
Australian customers can choose one of the following return methods.
Option 1: Purchase our discounted tracked return label
For $8.50, you can purchase a discounted tracked Australia Post return label using Worry Rings’ business postage rate. This is a convenient, lower-cost alternative to purchasing return postage directly from Australia Post at retail rates. Worry Rings does not add a profit margin to the label.
Your label includes:
- Australia Post tracking
- A printable return label
- A QR code for label printing at a participating Australia Post location
- The ability to return multiple eligible rings in one securely sealed parcel
Start an Australian ring size exchange →
Once your request has been reviewed, we’ll email your return label and QR code. Your parcel must be lodged within 14 days of receiving the label.
Please retain your Australia Post lodgement receipt until your exchange is complete.
Need your exchange urgently?
After purchasing your return label, lodge the parcel with Australia Post and wait until the tracking shows its first scan. Then email us with your order number and return tracking number. Once the parcel has been scanned into the Australia Post network, we may be able to expedite your exchange where required.
Option 2: Arrange your own return postage
You may organise and pay for your own return postage instead of purchasing a Worry Rings label.
Before posting your ring, email info@worryrings.com.au so we can confirm:
- Your exchange eligibility
- Your requested exchange size
- Size availability
- Your return instructions
We strongly recommend using a tracked postal service and retaining your lodgement receipt. If you choose an untracked service, Worry Rings cannot locate the parcel while it is in transit, and your exchange cannot be processed until the returned ring arrives.
Whichever option you choose, once your original ring has been received and approved, Worry Rings will send your exchange size using standard tracked shipping at no additional cost.
International size exchanges
International size exchanges are arranged by email. If an exchange is required because an incorrect size was selected, the customer is responsible for:
- Tracked return postage to Worry Rings
- Shipping costs for the exchanged item
- Any applicable customs charges, import duties or taxes
Before returning your ring, email us with your original order number, the ring being returned, its current size and the size you would like to exchange to.
Start an international size exchange →
International returns must be sent using a tracked postal service. Where applicable, identify the parcel as returned merchandise on the customs declaration.
The exchanged item will be sent after the original ring has been received and approved and the applicable exchange-shipping cost has been paid.
International postage can be expensive, so please carefully review our Sizing Guide and double-check your requested exchange size. Exchange sizes remain subject to availability.
Exchange conditions
- Exchange requests must be made within 30 days of delivery.
- Rings must only have been tried on.
- Rings must be unworn, undamaged and in resalable condition.
- Each eligible ring is entitled to one size exchange.
- Multiple eligible rings may be returned in one parcel.
- Every ring being returned must be included in the exchange request.
- Exchange sizes are subject to availability.
- Original and return-postage charges are not refundable.
- The original ring must be received and approved before the exchange item is dispatched.
- Size exchanges are not eligible for a cash refund.
- Completed exchange items are eligible for store credit only, unless Australian Consumer Law provides otherwise.
- Store credit does not include shipping costs or card-processing fees.
If your exchange is urgent, please email info@worryrings.com.au and we will expedite processing where possible.
For other returns information, please read our Refunds & Returns Policy.
Faulty, damaged or incorrect items
Please do not purchase a return label if your ring arrived faulty, damaged or different from what you ordered.
Email info@worryrings.com.au with your order number and photographs of the issue. We’ll assess the item and arrange the appropriate return, replacement or other remedy at no cost to you where required.
This size-exchange policy does not limit your rights under Australian Consumer Law.
International customs, duties and taxes
International orders may be subject to customs fees, import duties or taxes charged by the destination country. These charges are not included in your Worry Rings order and are the recipient’s responsibility.
Customs requirements and charges vary by location. We recommend checking with your local customs authority before ordering if you need more information.
Weekends, public holidays and delays
A business day means Monday to Friday, excluding public holidays. Orders are not processed, shipped or delivered by Worry Rings on weekends or public holidays.
Delivery estimates are provided by the carrier and may be affected by weather, customs processing, peak periods or other circumstances outside our control. If you are concerned about a delay, please contact us and we’ll help you check the tracking.
Policy commencement
This exchange process applies to orders placed from 23 July 2026.
Eligible orders placed before this date will continue to be handled under the exchange policy that applied when the order was placed.
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