Refund & Returns Policy

1. Email info@worryrings.com.au with your order number, the item you wish to return and your reason.
2. Wait for return instructions before posting your item.
3. Package the item securely and retain your postage tracking.

Returns sent without contacting us first may take longer to identify and process.

Eligible change-of-mind returns must be requested within 14 days of delivery. Items must be unused, unworn, in their original condition and returned with their original packaging.

Return postage for a change-of-mind return is the customer’s responsibility. Original shipping charges and card-processing fees are not refundable. A $9.95 restocking fee applies to change-of-mind refunds. Eligible EU and EEA orders are handled under the separate right-of-withdrawal section below.

• Sale items: eligible change-of-mind returns receive store credit.
• Clearance items: final sale for change-of-mind purposes.
• Promotional purchases, gifts-with-purchase and discount-code orders: eligible change-of-mind returns receive store credit.
• Afterpay purchases: eligible change-of-mind returns receive store credit.

Items that have already been exchanged for another size or style are not eligible for a further change-of-mind refund. Please choose the replacement item carefully before confirming your exchange.

Our complete exchange instructions, including postage and eligibility requirements, are available on our Shipping & Exchanges page . Any separate exchange fee covers shipping only and is not a payment towards the product.

If there is a problem with your replacement item, please contact us and we will help.

For hygiene reasons, earrings cannot be returned or exchanged for change of mind. If your earrings arrive damaged, faulty or incorrect, please contact us so we can help.

Please contact us as soon as possible with your order number, a description of the issue and clear photos where helpful. We may assess the item before confirming the appropriate remedy.

Once we have reviewed the issue, we will explain the available resolution. Depending on the circumstances, this may be a repair, replacement or refund. If we ask you to return a confirmed faulty or incorrect item, we will assist with the reasonable return postage cost.

Once your return is received and inspected, we will email you with the outcome. Approved refunds are returned to the original payment method. Your bank or payment provider may require additional processing time before the funds appear.

Proof of purchase is required. Store credits will be issued electronically where applicable.

Our 30-day product warranty covers jewellery that arrives faulty or develops a manufacturing fault within 30 days of delivery. Contact us with your order number, a description of the issue and clear photos so our team can review it.

Damage caused by normal wear, accidental damage, incorrect use or not following the product care instructions is not covered by this warranty.

This section applies only to customers located in the European Union (EU) or European Economic Area (EEA) where the statutory right of withdrawal applies.

Right of withdrawal

If you are purchasing as a consumer and reside in the EU or EEA, you may withdraw from your online purchase within 14 days after the day you receive your order, without providing a reason.

To exercise this right, email info@worryrings.com.au within the 14-day period with:

• Your full name
• Your order number
• The product or products you wish to return
• A clear statement that you wish to withdraw from the purchase

Return conditions

The goods must be sent back within 14 days after you notify us of your withdrawal. Please include proof of purchase and return the jewellery unused, unworn and in its original packaging where reasonably possible.

You may inspect the jewellery as you would in a store. We reserve the right to reduce the refund to reflect any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Return shipping

Unless the item is faulty, defective or supplied incorrectly, you are responsible for the direct cost of returning the goods.

After notifying us of your withdrawal, returns should be sent to:

Worry Rings
PO Box 284
Deception Bay QLD 4508
Australia

Refunds

We will refund the purchase to the original payment method without undue delay and no later than 14 days after being notified of your withdrawal. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent, whichever occurs first.

The refund includes the product price and the cost of our least-expensive standard outbound delivery option. Additional delivery costs, such as an express-shipping upgrade, are not refundable. The $9.95 restocking fee and card-processing deduction do not apply where this statutory right of withdrawal applies.

Exemptions

The right of withdrawal does not apply to:

• Earrings and other products sealed for hygiene reasons once opened
• Custom-made or clearly personalised products
• Other products exempt under applicable EU or EEA consumer legislation

Faulty or defective products

If your item arrives faulty, defective, incorrectly supplied or not as described, please email info@worryrings.com.au and we will work with you to provide an appropriate remedy.

Model withdrawal statement

You may copy and email the following statement:

I hereby give notice that I withdraw from my contract for the sale of the following goods: [item]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]. Order number: [number]. Date: [date].

We may update this policy from time to time. Any changes take effect when the updated policy is posted on our website.